Return Policy

Return Policy for Refurbished iPhones

Thank you for shopping with PreOwnTech! We strive to provide high-quality refurbished iPhones and exceptional service. If, for any reason, you are not satisfied with your purchase, we offer a 30-day return policy to ensure your peace of mind.

Eligibility Criteria: To be eligible for a return, the item must be in the same condition as received and in its original packaging. Additionally, you must provide the receipt or proof of purchase.

Initiating a Return: To start a return, please contact us at support@preowntech.co.za. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that returns without prior authorization will not be accepted.

Damages and Issues: Upon receiving your order, please inspect it promptly. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@preowntech.co.za. We will evaluate the issue and work to make it right.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, and personal care goods. We do not accept returns for hazardous materials or flammable liquids. If you have concerns about a specific item, please contact us for clarification. Unfortunately, we cannot accept returns for sale items or gift cards.

Exchanges: The quickest way to get the item you desire is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

Refunds: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Please be aware that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, please contact us at support@preowntech.co.za.

Thank you for choosing PreOwnTech. If you have any questions or concerns, feel free to reach out to us at any time. Your satisfaction is our priority!

How to Reach Us

Contact Information:

Operating Hours:

  • Monday to Friday: 09:00 - 17:00
  • Saturday: 09:00 - 15:00
  • Closed on Sunday and Public Holidays